jets9 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the jets9 platform. When you use our services through the jets9 website, mobile interface, or any other digital channel, you are considered to have agreed to the terms of this Policy.

jets9 is committed to providing a safe and transparent gaming environment for players in Bangladesh. We believe you should have full control over your personal information, which is why this Policy has been written with the highest level of transparency.

This Policy has been prepared primarily with users in Bangladesh in mind. If anything is unclear or you need further information, please contact our support team directly.

jets9 only collects information that is necessary to provide our services. Below is a description of the types of information we collect:

2.1 Information You Provide Directly

When you create an account on jets9 or use our services, the information you voluntarily provide includes:

• Full name and date of birth
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Documents required for identity verification
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Page views, clicks, and session duration
• Data from cookies and similar tracking technologies
• Gaming activity logs and transaction history

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may occasionally verify information with trusted third parties, though the amount of data collected in such cases is kept to a minimum.

jets9 uses your information only for specific and legitimate purposes. We never sell your information or share it with unauthorised third parties. The main purposes for which we use your data are:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Processing gaming, betting, and financial transactions.
• Identity Verification: Confirming your age (services are available to users aged 21+ only) and preventing fraud.
• Customer Support: Resolving your questions and complaints.
• Security: Ensuring platform security and detecting suspicious activity.
• Responsible Gaming: Identifying potential issues and providing the necessary support.
• Platform Improvement: Analysing user experience to improve service quality.
• Communications: Informing you about important policy changes or relevant updates.

When we wish to send you promotional messages, we will obtain your prior consent. You may opt out of such communications at any time.

jets9 treats the security of your information as its highest priority. We apply industry-standard security measures, which include:

• SSL Encryption: Every data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption.
• Access Controls: Only authorised personnel may access your information, and only when there is a specific need to do so.
• Payment Security: Financial information is always stored in encrypted form and is never displayed in plain text.
• Regular Audits: Our security systems are regularly tested and updated.

The retention period for data depends on the type of information and applicable legal obligations. Even after an account is closed, certain data may be retained for a defined period to meet legal requirements.

We do acknowledge, however, that absolute security on the internet cannot be guaranteed. In the event of any security incident, we will notify you as quickly as possible.

jets9 does not sell your personal information to third parties. However, data may be shared in certain circumstances:

5.1 Service Provider Partners

Limited data is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners are contractually obligated to comply with our privacy standards.

5.2 Legal Obligations

If required by law, court order, or the direction of a regulatory authority, we may provide the relevant information.

5.3 Business Changes

In the event of any business restructuring, merger, or acquisition, your information may be transferred. We will notify you in advance of any such change.

5.4 With Your Consent

Outside the circumstances described above, your information will only be shared with your explicit consent.

The jets9 platform uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the platform — these cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Collect statistical data to help us understand how the platform is used.

6.2 Cookie Management

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

jets9 respects your rights regarding your information. You have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations apply).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Withdraw Consent: Where processing of your information is based on your consent, the right to withdraw that consent at any time.
• Right to Complain: The right to contact us directly if you have a complaint about how we handle your information.

To exercise any of these rights, email us at [email protected] or contact us via live chat. We will respond to your request as quickly as possible.

jets9 is strictly a platform for users aged 21 and over. We do not knowingly collect or process the information of anyone under the age of 21.

If we become aware that information about a minor has been collected by mistake, we will immediately close that account and delete the relevant data.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

The jets9 platform may include content from game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). These third-party technologies and services have their own privacy policies, and jets9 is not responsible for them.

During payment processing, you may be directed to the interface of bKash, Nagad, Rocket, or Upay, where their own privacy policies will apply.

jets9 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or via a notice on the platform.

Each version will include a "Last Updated" date. Continued use of the platform after any changes will be considered acceptance of the updated policy. If you object to the new policy, please contact our support team to close your account.

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 (in Bengali and English)

We take all privacy-related complaints seriously and aim to resolve them as quickly as possible.